Warranty and repair pledge

Xylem Water Solutions has full confidence in its equipment, parts and the ability of its engineers. We will warranty all parts and labour to repair equipment should the cause of failure be as a direct result of faulty workmanship or parts. This warranty is valid for 1 year from the date of delivery to your stated delivery address.

Exclusions are site travel time and labour on site, wilful damage, neglect, repairs by others and where the product has been dismantled by others. Freight costs to return the equipment to our works and the return of same are covered provided that the fault is due to faulty workmanship or defective parts.
 
One full year warranty parts and labour on all service department works
 
  • Parts replaced if faulty.
 
  • Repair labour covered, (in-works only).
 
  • Freight to and back from our works if you remove the equipment from site yourself.
 

Exclusions
 
  • Neglect, wilful damage, damage due to impact or blockages.
 
  • Site time and travel to site.
 
  • Equipment worked on or dismantled by others.
 
  • Fair wear and tear, obsolete equipment and telemetry.
 
  • Non genuine spare parts.
 

It is Xylem Water Solutions intention to provide you with an excellent aftersales service and as such we are confident that returns after repair will be very few. On the occasion that something does go wrong, we pride ourselves on responding as quickly as possible and in a professional manner.

Xylem Water Solutions is committed to providing safe and reliable products which fully meet requirements of customer´s specifications and applications.

Quality should be a decisive reason to buy from us.
Xylem Water Solutions is registered as a firm of assessed capability in accordance with BS EN ISO 9001:1984 for the Design, supply, installation, commissioning, servicing and hire of mechanical and electrical plant incorporating submersible fluid handling equipment.